Departments

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Assigning users to specific departments allows for chat requests to be distributed based on the operators skills:

1. Options tab
2. Site Properties button
3. Visitor Chat tab
4. Opening Message sub tab
5. From the "Allow visitor to pre-select operator/department" drop down menu select "Select department before starting chat" and press OK.
6. Click Users
7. Press New User or Edit User
8. Under the General tab assign the user to a specific Department