Viewing Visitor Lists

You can view lists of visitors to your site for the current day and previous days.

 

Site Entry Alerts
The Alerts List shows a list of visitors for the current day. By default alerts will show all visitors - but you can create additional alerts to split up visitors from say 'Google' into their own list. Visitors for each Alert type are shown on a separate tab. The Summary tab shows totals for each Alert type.

 

Use the Back and Forward buttons to move back or forward 1 day, or click the Date button and select a different date.

 

Double-click a visit to show the full Visit Detail.

 

Prospects
This shows a list of new Prospects detected so far today. Again you can double-click a visit to show the Visit Detail.

 

Customers
Shows a list of new Customers detected so far for the selected date.

 

Chats
Shows a list of chat sessions for the selected date. Double clicking a chat session will show the full chat transcript.

 

Call Backs
Shows a list of call back requests for the selected date.

 

Exceptions
The Exceptions list shows any exceptions raised for the site. Exceptions are basically any event that is out of the ordinary.