Before you can view live stats and chat to your visitors you need to add a small piece of code to your web pages. This can be done from the ClickAndChat.com Client itself.
First login to the ClickAndChat Client Application using the login information in your welcome email. Right-click your Site in the Sites Tree and choose Site Properties:
This will open the Site Properties form.
Click the Tracking Code tab:
Operator/Department Pre-Selection
The visitor can pre-select the Operator or Department that he/she wishes to chat to before starting a chat session. The chat request will then only be sent to the selected department or operator. Select either Operator or Department from the Allow Visitor To Pre-Select Operator/Department drop down list or select No Pre-Selection.
Chat Window Language
Select the Language For Chat Window Text from the drop down list. This will change the text strings in the chat window that the visitor sees. ClickAndChat.com supports, English, French, Spanish, Dutch, Italian and German. You can use separate languages in different parts of your site if you wish.
Enable the Allow Invite Requests To Be Sent option if you want to be able to send 'Invite' requests to visitors. If you send an invite to a visitor, the visitor will see a moving 'Can we help' image appear on their browser window. The image will move across the screen and back once before disappearing. The visitor can click the image to start a chat session. You can change the image that is used at any time one the Visitor Chat tab.
The Use A Custom Chat Window Background entry allows you to specify a URL to a custom GIF file that will be used for the chat window background. This will replace the default blue background.
Now click the Embedding Instructions button.
A text file will be displayed in Notepad. Follow the instructions shown here.
The Embed Wizard button can be used to automate the process of embedding the code into multiple pages. You can also use the Embed Wizard to remove the code from your pages.
