Department Specific Chat

ClickAndChat.com supports departmental chat. This means that you can assign chat operators to a department and have visitor chat requests sent only to operators within a certain department. There is no limit to the number of departments you can have within a domain. If no department is specified then the chat request is sent to all operators - regardless of their department.

 

For instance, suppose you have 2 departments: 'Sales' & 'Support'. On some pages within you web site your chat link could be directed to only operators within the 'Sales' department or the 'Support' department. Each chat link will show 'available' or 'not available' depending on the status of operators within the department.

 

Before setting up Department Specific chat you need to assign department names to operators. This is done in the Client options (choose File...Options). On the first tab enter the department name in the 'My Details' section.

 

Now on your web pages edit the 'sWODepartment'   parameter in the embedded code:

 

In this example, we will assume the department is 'Sales'.

 

var sWODepartment     = "Sales"; // optional department

 

Do this on each page that relates to the 'Sales' department and repeat for your other departments. For pages that do not relate to a specific department leave as is. If you are using include files for the embedded code you can save separate include files for each department. Then include the relevant one, for example:

 

<script LANGUAGE="JavaScript" src="/ClickAndChat.com_sales.js"></script>