This tab is used to define the 'Click To Call Back' settings. Click To Call Back is a free feature provided by ClickAndChat.com. It enables visitors on your web site to request a call back from someone within your organization.
You can disable the Click To Call Back feature on this site by disabling the Enable Click To Call Backs On This Site option.
Opening Message
Enter the text that you want to appear at the top of the Click To Call Back form. The text can contain HTML tags.
Call Back Accepted Message
When a visitor has filled in the Click To Call Back form and submitted it, the text entered here will be displayed. Separate messages can be defined for when operators are on-line and when they are not.
Allow Visitor To Request A Specific Department
If this option is enabled then the visitor will be able to select a specific department within your organization that they want to receive the call back from. This appears as a drop down list on the Click To Call Back form. The list is created dynamically based on which operators are on-line at the time the call back is requested.
Allow Visitor To Request A Specific Operator
If this option is enabled then the visitor will be able to select a specific operator that they want to receive the call back from.
Allow Calls To Be Made Via Skype
If this option is enabled then the visitor can select to be called back via a Skype ID. When the call back is made via the ClickAndChat.com client you also have the option of using Skype to make the actual call
Responding to Call Back Requests
When a visitor requests a call-back a popup message will be sent to all users who are monitoring the selected site and have their status set to 'On-Line'. When a visitor requests a call back they have the option of specifying when they would like to be called. ClickAndChat.com will notify users at the correct time.
The visitor will then appear in the 'Pending Call Backs' list in the Client.
You can open the call back by either clicking the popup itself when it appears or by right-clicking the visitor in the Pending Call Backs list and selecting Call from the popup menu. You can view call back requests without actually making a call.
The Call Back form shows details of the pending call back. Click the Make Call button to start a call. The first user that clicks the Make Call button for a pending call back will take control of that call. You can then call the visitor using a regular phone. When you have finished the call you can edit any of the contact fields and make changes to the Notes field - then click Close Call. The contact information will be updated against the visitor in ClickAndChat.com and the call will be saved in the ClickAndChat.com database.
Making Calls Via Skype
If you have Skype VOIP installed then you can make a call directly from the ClickAndChat.com client via your Skype account. In the Call Type drop down select Skype before you click the Make Call button. The Skype caller form then appears. Click the Place Call to call the visitor via Skype. Click End Call to end the call.
