Live Chat
Chat with your website visitors in real time to increase sales and improve customer service. |
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Live Visitor Tracking
Track the movement of all your website visitors in real time, whether you're chatting with them or not. |
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Push Web Pages
Control the movement of your site visitors by pushing specific pages to their browser. |
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Chat Transcripts
Transcripts can be stored by our application and also emailed to you for local storage. |
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Popup Invites
Configure "click to chat" pop ups to appear on your website based on specific rules you configure. |
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Branded Chat Window
The chat window is customized to fit the look and feel of your website. |
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Monitor Multiple Websites
Operators can monitor multiple sites through a single client application login. |
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Pre Chat Questions
Create customized questions to ask your site visitors prior to initiating a chat session. |
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Online and Offline Graphics
Change the online and offline buttons on your site to fit the look and feel of your website. |
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Leave a Message Form
When operators are not available, site visitors can leave a message which is then emailed to support. |
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Collect Site Visitor Data
Visitor data is stored and presented to operators during future visits from a specific site visitor. |
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Multiple Chat Sessions
A single operator can answer as many chats as they want from multiple websites. |
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File Transfer
Transfer files to and from your site visitors in real time during chat sessions. |
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Canned Responses
Save commonly used responses in the software to send them with a click of a button. |
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Translation
Operators can answer chats in up to 14 different languages with real time translation. |
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Reporting and Analytics
Up to 35 website analytical reports including chat and keyword reports. |
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GEO IP Tracking
See the geographical location of your website visitors in real time as they browse your website. |
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Live Keyword Tracking
See which keywords are performing the best with your pay per click advertising campaigns. |
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Queue
Real time chat queues will show operators and supervisors the number of current and pending chats. |
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Operator to Operator Chat
Secure inter-office chat between two operators that are logged into the software. |
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- Salesforce Integration
- Microsoft Dynamics Integration
- User Management Console
- Supervisor Monitoring
- Real Time Spell Checker
- SSL Support
- Website Down Alerts
- Multiple Operators
- Click to Call Back
- Site Entry Alerts
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- Departments
- Party is Typing Notification
- Post Chat Surveys
- Chat Request Notifications
- 256 Bit Encryption
- Transfer Chat Sessions
- Department Specific Chat
- Customized Waiting Messages
- Block Visitors
- Opening Hours
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