Save Chat Transcripts

If the customer is a returning visitor that has chatted with an operator in the past, operators are able to view past chat transcripts within the Live Chat Software by the click of a button. The chat transcript feature allows you to view past chat sessions while you're actively chatting with the customer.   Such access to past records in live time improves the quality of the customer service experience and helps new members of your customer support team to become familiar with the customer's history and buying preferences.