Customer Detection in Live Chat Software

	Customer Detection
	The Live Chat Software will keep track of all customers and categorize them, this allows yours operators to distinguish between current customers and new potential customers that are browsing on your web site. Client Application Categorizes Visitors

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Features

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Live Chat Software Features

Canned Messages

One Operator Can Accept Multiple Chats

Save Chat Transcripts

Party is Typing Notification

Leave Message Form

Customizable Chat Button and Interface

Different Online and Offline Icons

Automatically Email Chat Transcripts

Live Chat Monitoring

Chat Request Notification

Customer Contact and Notation

Sound Notification

Proactive Chat Requests

Automated Chat Requests

Prospect Detection

Customer Detection

256 Bit Encryption

Visitor Status Images

Auto Away and Online

Transfer Chats Between Operators

Page Touching Site Status Alerts

Department Specific Chat

Multiple Operators

Multiple Web Sites

Customizable Waiting Messages

Click to Call Back

Block IP Address

Admin and Operator Privileges

Admin Monitoring

Chat Between Operators

Specify Time Zone

Multiple Language Support

Fast and Easy Integration

Easy to Install Application

Real Time Monitoring

Live Visitor Tracking

Live Keyword Tracking

Visitor Information

GEO IP Tracking

Visitor History

Browser and OS Details

Visitor Trail Map

Track Visitor Referral URL

Customizable Site Entry Alerts

Click Fraud Detection

Reporting Features

Advanced Reports and Analytics

Pay Per Click Tracking

Automated Reporting

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