Auto Away/Online

The Auto Away/Online feature allows you to set a time at which the system will automatically log out your chat operators from the Live Chat Software. When getting ready to leave work for the day, there is always the possibility of your chat operators not remembering to log out. This communicates an incorrect message to your customers and site visitors who begin to make chat requests without knowing that operators are unavailable.   This feature will allow you to automatically logout operators at a preset time so that the login status doesn't stay in effect even during the absence of the operators. When there is no activity on the operators computer for the preset amount of time, the operators Client Application will go into away mode, when mouse movement is detected the application will go back online.   If all operators are away or logged off from the client application, the chat icon on your site will change to a different image (or no image at all) asking the visitor to leave a message, which will then be emailed to your support team.