Lead your customers to the right place at the right time, every time through 24/7 chat.
Provide instant gratification to customers through chat rather than have them wait for email or phone support to handle it.
Powerful analytics at your fingertips allow you to profile customers, anticipate questions, and lead them in the right direction.
Chat is proven to be 75% more effective and efficient over traditional phone and email support.
Improve agent performance using customer ratings, and increase customer satisfaction.
Proactively reach out to customers by monitoring their behavior and what interests them.
Track when and where visitors exit your site and learn how to increase retention to achieve results.
Understand which keywords and campaigns are producing the best results, and refine your strategy to make the greatest impact.
ClickAndChat’s Live Operator service provides your company a 24/7 presence so you never have to turn the lights off.
Review in real time the effectiveness of your team, response rate, and quality of communication with customers.
Make informed decisions using real time analytics and reports that provide a path towards optimizing performance.
Leverage customer rankings into quantifiable results for Managers to set team goals and expectations.
Whisper answers to agents when needed by providing real-time assistance and training during chat sessions.
You don’t need an IT department to start experiencing the benefits of the chat software – with a few clicks you can start chatting.
Intuitive software, elegantly designed to accommodate rapid roll out across all users with little training required.
Utilize ClickAndChat’s Live Operator service to realize the benefits of a 24/7 solution, without incurring the cost of hiring your own staff.
Customer response rates can be dramatically reduced or eliminated by utilizing chat by a factor of 8:1
State of the art encryption provides you and your customers a secure line of communication.