Increase sales and improve customer service by chatting with your website visitors in real time. Operators will be able to help answer questions site visitors may have while on your website. Live chat has proven to be an integral part of a websites sales tool, helping customers answer questions and make decisions while they browse your website.
Site Visitor Chat Window
Operator Chat Window
Push Web Pages
Pushing web pages to your site visitors can help them navigate to the appropriate section of your website. This feature will assist you in helping your site visitors through the sales process or help them navigate through your website.
Customized popup invites will allow you to send floating chat requests to your site visitor based on several variables. Invites can be customized to trigger based on the following variables:
- Web page
- Minutes on website
- Number of pages viewed
- Keyword triggers
- Specific countries
You may setup as many different popup invites as you wish, allowing you to customize the popup image that appears based on what your website visitor is viewing.
Monitor Multiple Websites
Monitor multiple websites through a single client application login, this feature will allow you to separate different tracking sources. Each site you monitor will have it’s own set of site properties allowing you to customize properties on a site by site basis.
Online and Offline Graphics
Completely customized online and offline graphics allow you to add live chat images that fit the look and feel of your website. Since the graphics are loaded from our servers, the image will dynamically change between online and offline based on the availability of your operators.
You also have the option of having the live chat image completely disappear form your website when no operators are available. If you choose to show the offline image and a site visitors clicks on the image during times that operators are unavailable, the site visitor will be prompted to leave a message which is then emailed to you.
Collect Site Visitor Data
Site visitor data is collected and stored on our servers, this allows all operators to pickup where another operator may have left off in the past. User data will include such things as:
- Number of visits to your site
- Date of previous visits
- Customer name (along with other data that may have been collected)
- Previous chat transcripts
All of this data will be at the fingertips of all operators during a chat session, allowing operators to quickly access this information during a chat session.
Quickly Access Previous Chat Transcripts from Returning Visitors
Access Customer Information and Notes from Returning Site Visitors
Transferring files to and from your site visitors is a breeze with ClickAndChat.
Operator Chat Window
Chat with your website visitors in up to 14 different languages:
If one of your site visitors is using a language setting on their computers that is different than the default language setup for your account, the live chat interface will allow the site visitor to activate translation. Once the option is selected for translation, your operators will be able to send messages in their default language which will then be translated in real time to your site visitors language selection. Your site visitor will then be able to respond in their language and have the text translated back to the operators default language.
GEO IP Tracking
Track the geographical location of your site visitors using our powerful GEO IP Tracking feature that is built into our application.
View GEO IP data in real time as visitors browse your website
Available GEO IP Views
Operators and supervisors will be able to view current and pending chat requests using the queue feature.
Live Visitor tracking
Whether or not you’re chatting with visitors on your website, you can use ClickAndChat to track all of your website visitors in real time, providing you with an valuable tool to track your site visitors and monitor them in real time as they move between pages on your website.
Operators can then use this tool to send customized floaters to the site visitor’s screen, the image pop ups can be customized to show based on what content the site visitor is actually looking at.
Live visitor tracking provides you with the following real time data for each visitor on your site:
- Site they’re browsing on (if monitoring multiple websites)
- Visit number for the day
- Number of times the visitor has been on your website
- IP Address
- Geographical Location
- Page they’re viewing on your site
- Number of page views
- Referral information (how the visitor came to your site)
- Keyword data (if referred by a search engine)
- Browsing start time
- Browser type and version
- Operating system
Current Visitors View
Chat transcripts are saved within the ClickAndChat application and can be accessed by operators and administrators. There are several ways to access a transcript; transcripts can be searched by date ranges and keywords. Transcripts will also appear in the operators chat window, as a reference to previous chat sessions that an employee may have had with a specific site visitor.
We also offer our clients the option of having transcripts emailed to specified email addresses, this allows for local storage of all transcripts and the potential of having transcripts parsed into your own local database.
Transcripts View by Day
Branded Chat Window
Chat windows can be fully customized to meet the look and feel of your website. We offer several color schemes you can choose from, or you can upload your own background image and logo to make your chat window match the color scheme of your website.
Pre Chat Questions
You may configure the software to ask as many pre-chat questions as you like. These questions will allow your operators to not only collect details from the site visitor prior to a chat session being initiated, but it will also allow you to collect valuable information from your site visitors that can later be used to contact your potential customers.
Leave a Message Form
When no operators are available, a site visitor may select to leave a message, this allows you to capture and generate leads from your site even outside of your regular business hours.
Multiple Chat Sessions
A single operator may answer an unlimited number of concurrent chat sessions from multiple monitored websites.
Operators can configure several canned responses within the Client Application that will allow them to easily send a message to the site visitor that is constantly asked, rather than having to type out the answer every single time.
Reporting and Analytics
Over 35 different reporting and analytical options will give you a great insight as to the performance of your website, advertising campaigns and chat counts.
All Available Reports
Live Keyword Tracking
Real time keyword tracking will allow you to view the keyword a site visitor used in a search engine to come to your website. Since this information is provided to operators in real time, as the site visitor is browsing the website, your operators can then use this information to send appropriate pro-active chat requests that are customized for each specific visitor on your website.
Operator to Operator Chat
Active operators can chat amongst one another in a secured inter-office chat session.